Shipping Policy

Effective Date: November 2025

1. Order Processing
- Orders are processed within 1–2 business days. Cut-off time: 2 PM IST. Orders placed after this time will be processed the next business day.
- Business days: Monday to Saturday, excluding public holidays.
2. Shipping Methods & Delivery Time
- Standard Shipping 4–7 business days₹50 (Free on orders ₹999+)
- Expedited Shipping 2–4 business days₹150 Local Delivery (select cities)1–2 business days₹75
- Delivery times may vary based on location and courier availability.
3. Shipping Coverage
- We currently ship within India only. For bulk or international orders, contact support@jeyonahealthcare.com.
4. Order Tracking
- Tracking details are shared via email/SMS once your order is shipped. You can also track your order under My Account > Orders.
5. Delays & Exceptions
- Delays may occur due to weather, festivals, or courier disruptions. We will notify you promptly if your order is affected.
6. Address Changes & Cancellations
- Address changes allowed within 2 hours of placing the order.
- Cancellation requests must be made before shipment.
7. Missing or Damaged Packages
- If your package is lost, delayed, or arrives damaged, Contact us within 48 hours of delivery at support@jeyonahealthcare.com.We will investigate and offer a replacement or refund as applicable.